Customer Service 091 234-ELLA
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Description
xAttach this tag to your vehicle’s diagnostic port/cable or a visible location near it to alert dealers or service technicians. When your vehicle is taken to a dealership or service center, dealer diagnostic tools may be used to issue pending software updates to your ECU. This update will overwrite your custom EVP tuning, reverting the ECU software back to stock settings and locked status.
To restore ECU functionality:
- The ECU must be shipped back to EVP for unlocking.
2018 STATE ROAD 35
SOMERSET WI
54025
- Unlock fee: $150 plus applicable taxes and shipping costs.
- Expected downtime: 3-5 business days at EVP, plus transit time (allow for 1-2 weeks total, depending on location).
EVP factors in all OEM software updates into our tuning revisions. If you have questions or concerns, contact EVP prior to your vehicle being serviced. Call us at (855) 387-8863 or e-mail tech@evopowersports.com.
Note: This applies specifically to ECUs locked by the manufacturer (common in newer models). For older-style ECUs, you can typically reflash using an EVP tuning device without needing to return it.
Additional Information
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Shipping & Return
xReturns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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